Privacy

Last Updated: November 14, 2025

Mochi Cloud Sweets LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy explains how we handle your information when you visit www.mochicloudsweets.com (the “Website”).

By using this Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Website.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Personal Information You Provide

When you interact with our Website, such as making a purchase or contacting us, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Shipping and billing address
  • Payment details (processed securely through third-party payment providers)

1.2 Automatically Collected Information

When you visit our Website, certain data is collected automatically via cookies and similar technologies, including:

  • IP address
  • Browser type & version
  • Device type (mobile, tablet, desktop)
  • Website usage (pages visited, time spent, referring URLs)

1.3 Information from Third-Party Services

We may collect information from third-party platforms if you engage with us on social media (Instagram, Facebook, TikTok, etc.) or use third-party payment processors like PayPal or Stripe.

2. How We Use Your Information

We process personal data for the following purposes:

  • Order Fulfillment: To process and ship purchases, send order confirmations, and provide customer support.
  • Customer Communication: To send updates, respond to inquiries, and provide service-related notifications.
  • Marketing (With Consent): To send promotional offers, newsletters, and updates about our products.
  • Website Analytics & Improvement: To analyze traffic, optimize performance, and enhance user experience.
  • Legal Compliance: To fulfill legal and regulatory obligations, such as tax reporting.

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following legal bases:

  • Contractual Necessity: When processing is required to fulfill an order or provide customer service.
  • Legitimate Interest: For fraud prevention, security, and improving our services.
  • Consent: When you voluntarily subscribe to our newsletter or accept cookies.
  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Data

We do not sell or rent personal data. However, we may share your information with trusted third parties in the following cases:

  • Payment Processors: To process secure transactions (e.g., PayPal, Stripe).
  • Shipping & Delivery Partners: To fulfill orders and provide tracking updates.
  • Marketing & Analytics Services: Such as Google Analytics and Meta Ads to improve our marketing efforts (only with user consent).
  • Legal & Compliance: When required by law or to enforce our Terms of Service.

All third-party service providers are required to process personal data in compliance with GDPR and other applicable privacy laws.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including:

  • Order details: Kept for up to 7 years for tax and legal compliance.
  • Marketing data: Stored until you unsubscribe from our emails.
  • Website analytics: Retained for up to 24 months for traffic analysis.
  • When data is no longer required, we delete or anonymize it securely.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure (“Right to Be Forgotten”): Request data deletion under certain conditions.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Obtain your data in a commonly used format.
  • Right to Object: Opt out of marketing communications or automated processing.
  • Right to Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, email us at [email protected].

6.1 California Privacy Rights (CPRA Compliance)

If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect, use, disclose, or sell.
  • Request deletion or correction of your personal information.
  • Limit the use of sensitive personal information.
  • Opt out of the sale or sharing of your personal data (we do not currently sell personal data).

You can exercise these rights by contacting us at [email protected].

7. Data Security Measures

We implement technical and organizational security measures to protect personal data from unauthorized access, loss, or misuse, including:

  • Secure Payment Processing – Transactions are encrypted using SSL/TLS protocols.
  • Data Encryption – Sensitive data is encrypted at rest and in transit.
  • Restricted Access – Personal data is accessible only to authorized personnel.
  • Regular Security Audits – We periodically review and update security measures.

Despite our best efforts, no online system is 100% secure. Users should take precautions when sharing personal data online.

8. Cookies & Tracking Technologies

We use cookies to improve user experience and analyze traffic. You can manage cookie preferences through your browser settings or opt-out via our Cookie Consent Banner.

Types of cookies we use:

  • Essential Cookies: Necessary for site functionality (cannot be disabled).
  • Analytics Cookies: Help us understand user behavior (Google Analytics).
  • Marketing Cookies: Used for advertising (only enabled with consent).

9. Third-Party Links

Our Website may contain links to third-party sites (e.g., social media, affiliate programs). Clicking on these links means you will be subject to their privacy policies, not ours.

We are not responsible for the privacy practices of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, business practices, or user feedback.

We encourage users to review this page periodically. Your continued use of our Website constitutes acceptance of any updates.

11. Contact Information

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

📩 Email: [email protected]

📍 By Mail:
Mochi Cloud Sweets, LLC
Re: Privacy Policy
1038 E Bastanchury Road #276
Fullerton, CA 92835

We are committed to protecting your privacy and ensuring transparency in our data processing practices.